Last updated: 14 October 2026
This policy explains how SHOPIA delivers orders placed on shopiaofficial.com.
Where we deliver
We currently deliver across Pakistan. If you would like an order delivered outside Pakistan, please contact us before ordering and we will let you know whether we can help.
Processing time
Orders are usually packed and handed to our courier within 1–2 business days of confirmation. Orders paid by bank transfer are processed once the payment is received. Business days are Monday to Saturday, excluding public holidays.
Delivery times
After dispatch, typical delivery times are:
- Islamabad and Rawalpindi: 2–3 business days
- Other major cities: 3–5 business days
- Smaller towns and remote areas: 5–7 business days
These are estimates, not guarantees. Deliveries can take longer during sales, public holidays, bad weather or other disruptions outside our control.
Delivery charges
The delivery charge for your order is calculated from your delivery location and is shown at checkout before you place your order. Any free-delivery offer will be clearly shown at checkout.
Tracking your order
When your order is dispatched, we will share the courier name and a tracking number where available. You can also check your order status from My account, or contact us on WhatsApp.
Receiving your order
- Please give a correct and complete address and a phone number on which the courier can reach you.
- The courier will usually call before delivery. If they cannot reach you or the address cannot be found, they may try again or return the parcel to us.
- Cash on Delivery: please have the exact amount ready. Before accepting the parcel, check that the outer packaging is not opened, torn or damaged. If it is, you may refuse the parcel, and please let us know straight away.
- If something is missing, damaged or incorrect when you open your order, please contact us within 48 hours of delivery with photos or a short video of the parcel and the item. See our Returns & Refunds Policy.
Failed or refused deliveries
If an order comes back to us because the address was incorrect, the customer could not be reached, or the parcel was refused without a valid reason, we may contact you to arrange re-delivery, which may carry an additional delivery charge. If you had paid in advance, we will refund the order amount minus the delivery charges incurred.
Marketplace orders
Orders placed through Daraz, Amazon, eBay or any other marketplace are delivered under that marketplace's own shipping policy.
Contact us
- Email: [email protected]
- WhatsApp: +92 300 1110541
Last updated 14 October 2026